General Terms
Terms of use of the website hep2o-bulgaria.com
These general terms and conditions govern the relationship between Technopipes Group Ltd., hereinafter referred to as the "Merchant", on the one hand, and the Users of websites and services located on the website https://hep2o-bulgaria.com/, hereinafter referred to as users, on the other.
Technopipes Group Ltd. is a company registered under the Commercial Code of the Republic of Bulgaria with UIC 202933242, address: village of Zvezditsa, ul. Kalisto, 4, email address office@hep2o-bulgaria.com, phone number 0898939504
Please read the published General Terms and Conditions in full before using the information and commercial services offered on the Site (hereinafter referred to as the Services).
This document contains information about the activities of Technopipes Group Ltd. and the general terms and conditions for the use of the services provided by Technopipes Group Ltd., regulating the relations between us and each of our users.
Confirmation of the General Terms and Conditions is a necessary and mandatory condition for the conclusion of the contract between the User and the Merchant.
By accepting the General Terms and Conditions, the User agrees to the processing of his personal data on the basis of the contract concluded between him and the Merchant.
Definitions
For the purposes of these general terms and conditions, the following terms and conditions shall be understood in the following sense:
Site - https://hep2o-bulgaria.com/ and all its subpages.
User - any natural person who acquires goods or uses services that are not intended for carrying out commercial or professional activities, and any natural person who, as a party to a contract under this law, acts outside the scope of his commercial or professional activities.
General Terms and Conditions - these General Terms and Conditions, which include terms of use, cookies, registration and delivery rules, voluntary dispute resolution, forms for withdrawal from the contract and replacement and any other legally significant information found on the Site.
Personal data - information about an individual that reveals his physical, psychological, mental, family, economic, cultural or social identity.
Goods - a movable tangible property, with the exception of property sold under compulsory execution or through other measures by bodies authorized by law, as well as property abandoned or seized in favor of the state, announced for sale by state bodies. Goods are also water, gas and electricity, when offered for sale, packaged in a limited volume or in a certain quantity.
Sales contract - a contract under which the trader transfers or undertakes to transfer ownership of goods to the consumer, and the consumer pays or undertakes to pay the price for them, including contracts having as their subject both goods and services.
A procedure for alternative dispute resolution for consumers - a procedure for out-of-court resolution of consumer disputes, meeting the requirements of this law and carried out by an alternative dispute resolution body for consumer disputes.
Services provided
1. On the Site, Users have the opportunity to conclude contracts for the purchase and sale of goods offered by the Merchant.
Order
2. Users use the website interface to conclude contracts with the Merchant for the offered goods.
2.1. The contract for the purchase and sale of goods is considered concluded from the moment of confirmation of the order by the Merchant
2.2. In the event of unavailability of a given good, the Merchant reserves the right to refuse the order.
2.3. After selecting one or more goods offered on the Merchant's website, the User must add them to his list of goods for purchase.
2.4. The User is required to provide delivery details and choose a method and time of payment for the price, then confirm the order via the site interface.
2.5. When placing an order, the User receives confirmation by email that his order has been accepted.
3. The Merchant has the right to refuse to conclude a contract with an incorrect User.
3.1. The Merchant has the right to treat a User as incorrect in cases where:
1. there is a failure by the User to comply with the General Terms and Conditions;
2. an incorrect, arrogant or rude attitude towards the Merchant's representatives is established;
3. systematic abuse by the User towards the Merchant is established.
Prices
4. The prices of the offered goods are those indicated on the Merchant's website at the time of placing the order, except in cases of obvious error.
4.1. The prices of the goods include VAT, in cases where its charging is provided.
5. The merchant reserves the right to change the prices of the goods offered on the site at any time and without prior notice, and such changes will not affect orders already placed.
6. The Merchant may provide discounts for the goods offered on the site, in accordance with Bulgarian legislation and rules set by the Merchant. The rules applicable to such discounts are available at the place where the discount is displayed. Discounts may be provided in various forms (e.g. promotions, loyalty discounts, provided individually, randomly or as a result of participation in a competition or customer survey).
6.1. Different types of discounts cannot be combined when ordering and purchasing the same goods.
Payment
7. When the User returns goods with the right to a refund of the amount paid for any reason, the price subject to refund is reduced by the value of the discount received, applied to the goods, and only the amount actually paid is subject to refund.
8. The User may pay the price of the ordered goods using one of the options listed on the website at his/her choice. Payment on the Site is possible using the following methods:
· cash on delivery
· bank transfer
· by credit or debit card
9. If the User chooses the option of delivery by courier and payment by cash on delivery, he must pay the price of the ordered items together with the delivery cost to the courier upon receipt of the goods.
10. If the User chooses a payment method involving a third party - a payment service provider, the User may be bound by the terms and conditions and/or fees of such third party.
11. The Merchant is not liable if a payment method involving a third party - a payment service provider is unavailable or otherwise does not function for reasons that cannot be attributed to the Merchant.
Withdrawal from the contract and replacement
12. The consumer has the right to withdraw from the contract without giving any reason, without being liable for compensation or penalty within 14 days from the date of receipt of the goods by the consumer or a third party.
13. In order to exercise his right under this clause, the consumer must unambiguously notify the trader of his decision to withdraw from the contract, by individualizing the goods he wishes to return, by providing all data on the completed order and delivery, including, but not limited to: content and value of the order, data of the person who placed the order, data of the person who accepted the delivery, and date of delivery.
14. The trader publishes on his website a form for exercising the right to withdraw from the contract.
15. To exercise the right to withdraw, the trader provides the consumer with the option of filling out and sending electronically via the website the standard withdrawal form or another unambiguous application. In these cases, the Trader shall immediately send the consumer a confirmation of receipt of his/her withdrawal on a durable medium.
16. The consumer shall be obliged to return the goods at his/her own expense, together with the receipt and invoice, if any, and to hand them over to the Trader or to a person authorized by the latter, within 14 days from the date on which the Consumer exercised his/her right to withdraw from the contract.
17. When returning the goods, they must be in their original packaging, without traces of use or damage to the commercial appearance.
18. The trader shall have the right to postpone the refund of payments until the goods have been received back or until proof has been provided that the goods have been sent back, whichever of the two events occurred earlier.
19. In case the Consumer fails to fulfill his obligation to return the goods, without notifying the Trader of the delay and without providing a valid reason for the same, he shall be deemed to have withdrawn his statement to exercise withdrawal from the contract.
20. When in connection with the performance of the contract the Trader has incurred expenses and the Consumer withdraws from the contract, the Trader has the right to retain the relevant amount for the incurred expenses or to demand their payment.
21. The Consumer does not have the right to withdraw from the contract if the subject of the contract is:
22. The Trader shall refund to the Consumer the price paid by him for the returned goods.
22.1. In case the Consumer has made a payment under the contract with a bank card and has exercised his right to withdraw from the contract, the refund shall be made by ordering a reverse transaction on the card with which the payment was made within 7 working days.
Guarantees and complaints
23. The consumer has the right to complain about any non-conformity of the goods or service with what was agreed/ordered, when after delivery, non-conformities with the sales contract are discovered.
24. The trader is not liable for the natural wear and tear of the goods.
25. Any non-conformity of the consumer goods with the sales contract, which appears up to 6 months after the delivery of the goods, is considered to have existed at the time of their delivery, unless it is proven that the lack of conformity is due to the nature of the goods or the nature of the non-conformity.
conformity.
26. The consumer may not dispute the conformity of the consumer good with the contract for its sale when:
1. at the conclusion of the contract he knew or could not have been unaware of the non-conformity;
2. the non-conformity is due to materials provided by the consumer.
27. The consumer has the right to file a complaint about the good or service, regardless of whether the manufacturer or the trader has provided a commercial guarantee for the good or service.
28. When satisfying the complaint is carried out by replacing the good with another one that corresponds to the agreement, the Trader will retain the original warranty conditions for the consumer.
29. When filing a complaint, the consumer may claim a refund of the amount paid, replacement of the good with another one that corresponds to the agreement or a discount from the price.
30. The complaint shall be submitted orally to the telephone number specified by the Trader or in writing via the specified email, by post or submitted to the company's address. The Trader shall provide access to a complaint form on its website.
31. When submitting a complaint, the consumer shall indicate the subject of the complaint, his preferred method of satisfying the complaint, respectively the amount of the claimed amount, and the address, telephone number and contact email.
32. When submitting a complaint, the consumer must also attach the documents on which the claim is based, namely:
1. receipt or invoice;
2. protocols, acts or other documents establishing the non-compliance of the goods with the agreement;
3. other documents establishing the claim by reason and amount.
33. A complaint for a consumer good may be submitted up to two years from the delivery of the goods, but no later than two months from the establishment of the non-compliance with the agreement.
34. The term shall cease to run during the time necessary to reach an agreement between the seller and the consumer to resolve the dispute.
35. If the Trader has provided a commercial guarantee for the goods and the term of the guarantee is longer than the terms for filing a complaint under para. 1, the complaint may be filed until the expiration of the term of the commercial guarantee.
36. Filing a complaint is not an obstacle to filing a claim.
37. The Trader maintains a register of filed complaints. A document is sent to the Consumer to the email address specified by him, which indicates the complaint number from the register and the type of goods.
38. When the Trader satisfies the complaint, he issues an act to that effect, which is drawn up in two copies, and must provide one copy to the Consumer
39. In the event of a justified complaint, the Trader shall bring the goods into compliance with the sales contract within one month from the date of filing the complaint by the Consumer.
39.1. If the goods are not repaired after the expiry of the period under the previous paragraph, the Consumer has the right to terminate the contract and to have the amount paid refunded or to request a reduction in the price of the consumer goods in accordance with Art. 114 of the Consumer Protection Act.
39.2. Bringing the consumer goods into conformity with the sales contract is free of charge for the Consumer. He does not owe any costs for shipping the consumer goods or for materials and labor related to its repair, and does not suffer significant inconvenience.
40. In the event of non-conformity of the consumer goods with the sales contract and when the Consumer is not satisfied with the resolution of the complaint, he has the right to choose between one of the following options:
1. termination of the contract and refund of the amount paid by him
2. reduction of the price.
41. The consumer may not claim a refund of the amount paid or a reduction in the price of the goods when the trader agrees to replace the consumer good with a new one or to repair the goods within one month of the consumer's complaint.
42. The trader is obliged to satisfy a request for termination of the contract and refund the amount paid by the consumer when, after having satisfied three complaints of the consumer by performing repairs on the same goods, within the warranty period, there is a further occurrence of non-conformity of the goods with the sales contract.
43. The consumer may not claim termination of the contract if the non-conformity of the consumer good with the contract is insignificant.
Intellectual Property
44. The intellectual property rights on all materials and resources located on the Merchant's website (including the available databases) are subject to protection under the Copyright and Related Rights Act, belong to the Merchant or to the respective designated person who has transferred the right of use to the Merchant, and may not be used in violation of applicable law.
45. When copying or reproducing information outside the permissible scope, as well as in any other violation of intellectual property rights on resourcesthe Merchant, the Merchant has the right to claim compensation for the direct and indirect damages suffered in full.
46. Except in cases where it is expressly agreed, the User may not reproduce, change, delete, publish, distribute and otherwise disclose the information resources published on the Merchant's website.
47. The Merchant undertakes to exercise due care to ensure that the User has normal access to the services provided.
48. The Merchant reserves the right to suspend access to the services provided. The Merchant has the right, but not the obligation, at its discretion to delete information resources and materials published on its website.
Termination and cancellation of the contract
49. The Merchant has the right, at its own discretion, without prior notice, to unilaterally terminate the contract if it establishes that the services provided are used in violation of these General Terms and Conditions, the legislation of the Republic of Bulgaria and generally accepted moral standards.
50. In addition to the cases provided for in these General Terms and Conditions, the contract between the parties is also terminated upon termination of the Merchant's activity or termination of the maintenance of its website.
51. Outside the cases specified above, each party may terminate this contract by sending a one-week notice to the other party in the event of non-fulfillment of the obligations under the contract.
52. The written form of the contract is considered to be complied with by sending an e-mail message (e-mail), pressing an electronic button on a page with content that is filled in or selected by the User or marking a field (check box) on the website, etc. similar, as long as the statement is technically recorded in a way that allows it to be reproduced.
Rescue clause
53. The parties declare that, in the event that any of the clauses under these General Terms and Conditions prove to be invalid, this will not entail the invalidity of the entire contract or other parts thereof. The invalid clause will be replaced by the mandatory provisions of the law or established practice.
Amendment to the general terms and conditions
54. The Merchant undertakes to notify the Users of any amendment to these general terms and conditions within 7 days of the occurrence of this circumstance at the email address specified by the User.
55. When he does not agree with the amendments to the general terms and conditions, the User has the right to withdraw from the contract, without giving a reason and without owing compensation or penalty. In order to exercise this right, the User must notify the Merchant within one month of receiving the notification under the previous article.
56. In case the User does not exercise his/her right to withdraw from the contract in accordance with the procedure stipulated in these General Terms and Conditions, the amendment shall be deemed to have been accepted by the User without objections
Applicable law
57. For all issues not regulated by these General Terms and Conditions, the provisions of the current legislation of the Republic of Bulgaria shall apply.
Standard form for exercising the right to a complaint:
I hereby notify that I have discovered a non-compliance of the goods/services with the agreed upon.
Subject of the complaint:
……… 113 and 114 of the Consumer Protection Act
I am attaching the following documents (circle the desired option):
· receipt or invoice;
· protocols, acts or other documents establishing the non-compliance of the goods or service with the agreed upon;
· other documents establishing the claim by reason and amount.
Amount claimed: …………………………………………………………………
Name of the consumer(s): …………………………………………………………………
Address of the consumer(s): …………………………………………………………………
Signature of the consumer (only when submitting on paper): …………………………………………………………………
Date: …………………………………………
Standard form for exercising the right of withdrawal from the contract:
(fill in and send this form only if you wish to withdraw from the contract)
To _______________________________________
I/we hereby give notice that I/we withdraw from the contract concluded by me/us for the purchase of the following goods …………………………………………………………………
Ordered on/received on - …………………………………………………………………………………………………
Name of the consumer(s) – ………………………………………………………………………………………………….
Address of the consumer(s) - …………………………………………………………………………………………
Signature of the consumer(s): ……………………………………………………………….
(only if this form is on paper)
Date: …………………………………………………………